To support the delivery of the provision at Fancy Hair, our customer care policy is built around four key principles: Customer Care will be provided in a professional manner across the team by well trained and knowledgeable staff; Every employee will give priority to the consideration of the needs of the individual customer, their right to information, to equality of access, to privacy and dignity; All of our services will consistently seek to attain a defined and published standard of quality and our customers will be informed of their course of redress when these standards are not met; The term “customer” will include colleagues in our own organisation and partner agencies, and we recognise that caring for our customers begins with caring for others who form part of a service chain within the organisation and its partners. Every person employed by Fancy Hair can influence the quality of service, which a customer receives and consequently their perception of the organisation. It is, therefore, vital to emphasise that the practices, which are set out in this policy, are relevant to everyone. They do not just apply to employees who have face-to-face contact with the public or to senior staff or to other teams providing direct services. Everyone can and must play their part with enthusiasm and commitment.
Privacy + Safety