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Online Privacy Policy

 

This Policy was last updated on March 22, 2022. 

Fancy Hair LLC. and its associated retail brands, Fancy Hair LLC, and "Fancy Hair", respect your concerns about privacy. This Online Privacy Policy ("Policy") explains what personal information we collect through our websites and online services, how we use that information, to whom we disclose it, and how we safeguard personal information. Unless indicated otherwise, this Policy applies only to personal information collected through the websites, microsites, mobile applications, and other online services of "Fancy Hair", that expressly adopt, display, or link to this Policy, and then only to the extent indicated (collectively, the “Services”). 

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This Policy addresses these topics:

  • What information do we collect and how do we use it?

  • How is technology used to serve our advertisements on other online services and what choices do you have?

  • How do our Services interact with third-party services and content?

  • What information do we share with, or disclose to, third parties and our sister brands?

  • What choices do you have over how your information is used?

  • How do you update your personal information?

  • How do we protect personal information?

  • Where is personal information stored and processed?

  • Do we collect children's personal information?

  • Whom should you contact with questions or concerns?

  • How will we communicate updates to our Policy?


Additionally, our Policy contains the following:

  • Supplemental Privacy Notice for California Consumers

 

What information do we collect and how do we use it?

 

  1. Information You Provide

    When you visit our Services, you may provide us with certain personal information, such as your name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions, sizing information and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others.

    We collect this information at various places on our Services, such as when you check out with your online order; engage with our mobile applications; subscribe to catalogs, email offers, and mobile messaging offers or interact with special-event or program offers.

    We may also collect information that you provide on our Services about people you know. For example, we collect your gift recipient's contact information to process your gift orders. We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf (so please only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you).
     

  2. Information Your Devices Provide Automatically

    1. Location Information

      We may obtain information about your location when you access or use our Services:  for example, via your browser information and other similar device or browser attributes (like IP address), our store locator page, or our mobile applications.  For more details, please see What choices do you have over how your information is used? below.

    2. Navigational Information

      When you access our Services, your computer, phone, or other device may provide navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.

    3. Device Information

      We also may obtain information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.

    4. Cookies, Clear Gifs and Similar Technologies

      To better understand how you interact with our Services, we may collect information using cookies, clear-gifs (also known as web beacons or web bugs) and similar technologies. 
       

      A cookie is a small amount of data that's stored by your browser on your device. It's used to do things like see how you navigate our Services, what you click on, remember you and your online purchases when you return, and recognize you and honor a special deal for you, when you redeem one of our offers from a third party's site. This helps us improve and deliver our Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and a combination of your online and offline (e.g., in-store) interactions and purchase history.
       

      A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document or email in question is viewed; and recognize you and honor a special deal for you, when you navigate from a third party's site to redeem one of our offers that may have appeared there. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized or better online experience.
       

      In addition to cookies and clear gifs, we may also use device identifiers, web storage, and other technologies to collect information about your interactions with our content and Services.
       

      These technologies, illustrated above, may be used to help us see which of our interactive experiences online users like most. Cookies, clear gifs, and similar technologies also allow us to associate your online navigational information and purchases and interactions (both online and offline) with personal information you provide (such as name, address, phone number, survey responses, and email address). We associate this information to deliver products and services to you; improve our business; transact business; and market our products and services on this and other online services, and through a variety of media like email, mobile advertising, and direct mail.
       

      For information about your options with respect to cookies, see What choices do you have over how your information is used? below.
       

  3. When you interact with our Services, we obtain certain information by automated means, including the following:
     

  4. Information Derived Through or Provided by Others

    Affiliated entities, vendors, social media networks, and advertising networks may provide us with, or supplement, information about you.  We may use this information for a variety of operational or marketing purposes, such as to correct shipping information, market to you, deliver more relevant offers through customer insights, improve our business, and transact business.
     

  5. How We Use the Information We Obtain

    We use the personal information we obtain through the Services to:

    1. deliver our Services

    2. process your online orders;

    3. facilitate payment and transactions;

    4. create and manage your online account;

    5. personalize your online experience with content and offers that are tailored to your interests;

    6. provide customer service and respond to your inquiries and requests;

    7. include you in surveys and contests;

    8. enable you to post your content, such as comments, images or videos;

    9. facilitate networks of online social activity centered around our products and services;

    10. improve our Services, the manner in which offers are made on our Services, and the interactions and experience visitors have with our Services;

    11. enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our online environment, or by viewing our content within their online environment;

    12. market our products and services that may be of interest to you; and

    13. create aggregated, pseudonymized or anonymized information for statistical purposes. 
       

  6. Third Party Analytics and Personalization Services

    We may use third-party analytics and personalization services to analyze site metrics and performance, analyze our visitors' preferences, and serve personalized content to you through the use some or all of the technologies described above, such as cookies and clear gifs.

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How is technology used to serve our advertisements on other online services and what choices do you have?

 

On our Services, we and third parties may collect information about your online activities to provide you with advertising about products and services tailored to your interests.
We contract with third-party advertising companies, which may collect information about your use and interactions with the Services, over time and across third-party websites and online services, for use in delivering tailored online display and banner advertising to you on other websites and online services. To serve this advertising, these third-party companies place, use, or rely on the technologies described above, including cookies, clear gifs, device identifiers and similar technologies to obtain information about customer interactions with us through our Services and interactions with other online services. These companies use the information they collect to serve you ads that are targeted to your interests

You can specify your preferences over the use of some of these technologies by opening Cookie Preferences to view or change your preferences (to address future cookie placement).

You may also specify your preferences through a centralized registry.  To learn about how to opt out of interest-based advertising, in general, click the following: NAI Opt Out or, DAA Opt Out. Your mobile device settings may allow you to prohibit mobile app platforms (such as Apple and Google) from sharing certain information obtained by automated means with app developers like us and other businesses.

Our Services do not respond to "Do Not Track" signals.
 

 

How do our Services interact with third-party services and content?
 

We link to third-party sites and services, or otherwise display third-party content through our Services, for your convenience and information. These third-party sites and services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked third-party sites and services are not owned or controlled by us, we are not responsible for these third parties’ information practices.

Here are examples of the types of third-party content and services available through or via our Services:
 

  1. Interactive Maps

    We may facilitate easy access to the online maps of content providers like Google. There you can get quick location, driving, and contact information for our stores.
     

  2. Contests, and Survey Sites

    We may work with third-party service providers to run contests, and surveys. Navigation to these sites may be seamless so that it appears you're still using our Services. In these cases, the third-party's privacy policy may apply to any personal information you provide in connection with the event. Please take note of who's running the event in question; and the terms, conditions, and policies that apply.
     

  3. Social Networking and other Third-Party Sites and Services

    We may at times facilitate easy access to third-party sites and online services, like social networks and other services that host user-generated content. This may include easy click-through access, the ability for you to share content on third-party services, or even "single sign-on" to these services. The third-party's privacy policy applies to any information or content you provide through these services.


What information do we share with or disclose to third parties and our sister brands?

 

We may share information about you with certain third parties, as described below, and as otherwise described in this Policy. We do not sell or otherwise share personal information about you, except as described in this Policy.
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  1. Service Providers and Contractors

    We may share personal information with third-party service providers and contractors whom we engage to provide services to us, such as fulfilling orders; processing payments; providing customer service through chat features; monitoring activity on our Services; delivering surveys and related analysis (which could be combined with Services usage analytics); maintaining databases; hosting and operating our microsites, mobile websites and mobile applications; administering, sending and monitoring emails and text messages; serving online advertisements as described above; and providing consulting services.
     

  2. Other Marketers

    We may share your personal information (such as your name, postal address, and summary purchase information) with other merchants and merchant exchanges who may use this information to send you offers for their products and services. We will obtain your consent for this sharing to the extent required by applicable law. If you don't want this information shared with these merchants and exchanges, please, select Nondisclosure of Personal Information Request for the Email Subject and then send us an email.
    We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we'll share your email address with the specific third party in question. Please review the privacy policies of these third parties to learn more about how they treat your personal information.
     

  3. Law Enforcement and Emergency Response

    We also may disclose personal information about you (a) if we are required to do so by law or legal process (such as a court order or subpoena); (b) in response to requests by government agencies, such as law enforcement authorities; (c) to establish, exercise, or defend our legal rights; (d) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (e) in connection with an investigation of suspected or actual illegal activity; or (f) otherwise with your consent.
     

  4. Sale or Merger

    We reserve the right to transfer your information in the event we sell or transfer all or a portion of our business assets (including, without limitation, in the event of a merger, acquisition, joint venture, reorganization, dissolution, or liquidation).


What choices do you have over how your information is used?


We offer you certain choices in connection with the personal information we obtain about you.
 

  1. Email

    You may opt out of the Fancy Hair email list by following the instructions located at the bottom of each commercial email or by completing the email opt-out form. Similarly, if you have joined our newsletter, you will receive an email. If at any time you'd like to stop future delivery of our email offers, simply follow the removal instructions located at the bottom of each message. If you opt out of the Fancy Hair's email lists, we may still send you operational or transactional messages, such as password-reset or account related information, from the relevant brand or line of business.
     

  2. Mobile Text Messaging

    If you've signed up for mobile text messaging offers but later decide you no longer wish to receive these offers, simply follow the opt-out instructions included in the mobile message.
     

  3. Mobile Push Notifications/Alerts

    With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
     

  4. Location Information

    You may have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device or, for some devices, by adjusting the permission settings for our mobile apps to access your location information.
     

  5. Postal Mail

    If you'd like to specify your preferences for our postal mail, simply follow the instructions on the mailer, or dial 202-603-7513 
     

  6. Cookies and Clear Gifs

    Visit How is technology used to serve our advertisements on other online services, and what choices do you have? to learn about how to specify your preferences over our use of cookie and similar technologies.
     

  7. Other Marketers

    If you don't want your information shared with other merchants and exchanges for those third parties’ own direct marketing purposes, please click here, select Nondisclosure of Personal Information Request for the Email Subject and then complete the form.


How do you update your personal information?

 

You may update or modify your billing- and shipping-related information, and other account information, by logging onto our Services (e.g., Your Account on the website, or Edit Profile on your account). You may also update or modify your postal mailing information by clicking here.
 

 

How do we protect personal information?

 

We maintain administrative, technical and physical safeguards designed to protect the personal information we collect through our Services against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Our administrative safeguards include implementing, maintaining, and training employees on company privacy and information security policies and procedures.  Our physical and technical safeguards include maintaining physical security policies and standards to protect company systems and data, and a cybersecurity program overseen by our executive leadership team. 
 

 

Do we collect children’s personal information?

 

Our Services are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of thirteen (13) (or other relevant ages, which may apply by virtue of applicable law) through our Services. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe a child under such age may have provided us with personal information, please contact us as specified in the Whom should you contact with questions or concerns? section of this Policy.
 

Where is personal information stored and processed?
 

Our employees involved in data processing and our servers are based in Hyattsville, Maryland, US, and other locations throughout the United States. We work with other jurisdictions around the world. 
 

 

Whom should you contact with questions or concerns?

 

If you have general questions about our Policy, contact Customer Care. Or contact us via: 

ATTN: Privacy Matter

Address: Mall at Prince George's 3500 East West Highway, Hyattsville, Maryland 20782

Contact Information: 202-603-7513

How will we communicate updates to our Policy?


This Policy may be updated periodically to reflect changes in our personal information practices. Changes to the Policy will be posted on this page. For significant changes, we will notify you by posting a prominent notice on our Services indicating at the top of the Policy when it was most recently updated.



Supplemental Privacy Notice for California Consumers


If you are a California consumer, the information below (the “California Supplement") also applies to you, in addition to our Online Privacy Policy. Certain terms used in this section have the meaning given to them in the California Consumer Privacy Act found at California Civil Code § 1798.100 et seq and its implementing regulations (the “CCPA”). For clarity, the information below applies to personal information we collect about California consumers both on our Services and offline, such as in our physical retail stores.  This California Supplement does not apply to Fancy Hair's personnel or job applicants


Collection and Disclosure
 

  1. We may collect (and may have collected during the 12-month period prior to the effective date of this Policy), the following categories of personal information about you: 

 

  1. Identifiers (personal) (including, for example, name, alias, postal address, unique personal identifier, online and device identifier, IP address, email address, account name and number, social security number, telephone number, postal address, or other similar identifiers).

  2. Identifiers (Government-Issued Identification Information) (including, for example, driver's license number or state identification card number).

  3. Commercial Information (including, for example, records of personal property; products or services purchased, obtained, or considered; marketing histories; purchasing histories or tendencies; purchase profiles; shopping and retail browsing channel preferences; online browsing and website interaction histories; and direct marketing histories).

  4. Personal characteristics, histories, and associations (including, for example, signature; physical characteristics or description; and characteristics of protected classifications under California or federal law).

  5. Computing or mobile-device information and internet or other electronic-network-activity information (including, for example, login credentials; online advertisement engagements; and cookies, tags, and similar device or user identifying information).

  6. Education and professional information.

  7. Financial information (including, for example, banking details and income level).

  8. Geolocation information.

  9. Inferences (including, for example, predictive information, purchase profiles, shopping profiles and characteristics (e.g., loyalty shopper, cardholder, or online shopper).

  10. Payment card and transaction information (including, for example, credit card number; debit card number, and other financial information).

  11. Household information (including, for example, family size and composition). 

  12. Incident-related information (including, for example, statements; or insurance, or similar claims).

  13. Audio and visual information (including, for example, videos you upload with a review or in-store security cameras). 

 

  1. During the 12-month period prior to the effective date of this Policy, we may have collected personal information about you from the following categories of sources:

    1. You (for example, through your use of our Services).

    2. Your computing or mobile devices.

    3. Our technology (for example, through observed consumer interactions with us and through our Services).

    4. Our Services and systems.

    5. Our vendors.

    6. Public records.

    7. Our customers’ associations (e.g., through refer-a-friend or -family programs).

    8. Social media networks.

    9. Advertising networks.

    10. Unaffiliated third parties. 

 

  1. We may collect or sell (and may have collected or sold during the 12-month period prior to the effective date of this Policy) personal information about you for the purposes described in the "How We Use the Information We Obtain" section of this Policy and for the following business or commercial purposes:

    1. Facilitate accounting, auditing, and reporting.

    2. Deliver analytics (machine generated through computing/mobile devices for performance, monitoring, personalization, and order processing).

    3. Deliver advertising through technology (including, for example, to facilitate personalized content, remarketing, online display ads, and interest-based ads).

    4. Deliver advertising through direct or mass media (including, for example, via email, SMS, telephone, post, and broadcasts).

    5. Facilitate affiliate marketing.

    6. Administer claims management, handling, and insurance.

    7. Respond to incidents.

    8. Deliver customer service.

    9. Pursue legal matters.

    10. Deliver website, mobile-app, and e-commerce services.

    11. Facilitate information security.

    12. Facilitate fraud monitoring and prevention.

    13. Deliver logistics (including, for example, order management, shipping, and fulfillment).

    14. Develop customer information for personalization.

    15. Process, fulfill, and ship orders.

    16. Deliver shopping and customer engagement (including events and experiences, such as contests, sweepstakes, previews, and shows).

    17. Deliver social media engagement.

    18. Conduct surveys.

    19. Administer technology and ensure technology integrity (including, for example, by maintaining and improving networks; and identifying and fixing problems).

    20. Process transactions and payments.

    21. Develop, review, and test products and services.

    22. Deliver WiFi and similar online services (including in store-service).

    23. Perform miscellaneous services.

 

  1. During the 12-month period prior to the effective date of this Policy, we may have shared your personal information with certain categories of third-parties, as described below.

 

Category of Personal Information CollectedCategory of Third-Party, to Whom Information is Disclosed for a Business Purpose (as defined under the CCPA)Category of Third-Party, to Whom Information is Sold (as defined under the CCPA)

Identifiers (Personal)
• Analytics insights provider
• Advertising vendor
• Direct marketing (e.g., email, text, telephone, postal) vendor
• Affiliated brands and entities
• Contextual online experience provider
• Customer service provider
• Customer information provider
• Data center
• Event or experience provider
• Focus group service
• Fraud monitoring and prevention
• Human resources service provider
• Information security service provider
• In-store Wifi provider
• Logistics provider, e.g., order management and fulfillment
• Payment and transaction processor
• Process, services, or technology development or improvement vendor
• Product review vendor
• Social media platform
• Technology administration and integrity provider (including for maintaining and improving networks; identifying problems; and fixing problems)
• Third party, performing services in their own name through an independent consumer relationship, e.g., via consent
• Vendor (miscellaneous) services
• Advertising technology provider (including for online advertising)
affiliated brand or entity
• Affiliate marketer
• Social media platforms
• Survey company

Identifiers (Government-Issued  Identification Information)
• Fraud monitoring and prevention
• Human resources service provider
• Third party, performing services in their own name through an independent consumer relationship, e.g., via consentNot applicable

Commercial Information

Personal Characteristics, History, and Associations

Inferences (Predictive Information)
• Analytics insights provider
• Advertising vendor
• Direct marketing (e.g., email, text, telephone, postal) vendor
• Affiliated brands and entities
• Contextual online experience provider
• Customer service provider
• Data center
• Event or experience provider
• Focus group service
• Fraud monitoring and prevention
• Human resources service provider
• Information security service provider
• Process, services, or technology development or improvement vendor
• Product and fit tester
• Social media platform
• Solutions (miscellaneous) provider
• Third party, performing services in their own name through an independent consumer relationship, e.g., via consent
• Vendor (miscellaneous) services
• Advertising technology provider (including for online advertising)
affiliated brand or entity
• Affiliate marketer
• Social media platforms
• Survey company

Computing or Mobile Device Information, and Internet or Other Electronic Network Activity Information of End Users
• Analytics insights provider
• Advertising vendor
• Direct marketing (e.g., email, text, telephone, postal) vendor
• Affiliated brands and entities
• Contextual online experience provider
• Data center
• Fraud monitoring and prevention
• Information security service provider
• In-store Wifi provider
• Solutions (miscellaneous) provider
• Technology administration and integrity provider (including for maintaining and improving networks; identifying problems; and fixing problems)
• Third party, performing services in their own name through an independent consumer relationship, e.g., via consent
• Social media platform
• Vendor (miscellaneous) services
• Advertising technology provider (including online advertising), or
affiliated brand or entity
• Affiliate marketer
• Social media platforms
• Survey company

Login Credentials
• Third party, performing services in their own name through an independent consumer relationship, e.g., via consent
• Vendor (miscellaneous) servicesNot applicable

Education and Professional Information  
• Human resources service provider
• Focus group service
• Third party, performing services in their own name through an independent consumer relationship, e.g., via consentNot applicable

Financial Related Information
• Customer service provider
• Human resources service provider
• Payment and transaction processor Not applicable Geolocation
• Analytics insights provider
• Advertising vendor
• Affiliated brands and entities
• Contextual online experience provider
• Customer service provider
• Data center
• Fraud monitoring and prevention
• Human resources service provider
• Information security service provider
• In-store WiFi provider
• Logistics provider, e.g., order management and fulfillment
• Third party, performing services in their own name through an independent consumer relationship, e.g., via consent Not applicable Payment Card and Transaction Information
• Customer service provider
• Fraud monitoring and prevention
• Information security service provider
• Logistics provider, e.g., order management and fulfillment
• Payment and transaction processor Not applicable Household Information
• Analytics insights provider
• Direct marketing (e.g., email, text, telephone, postal) vendorNot applicable Incident-Related Information
• Information security service provider
• Fraud monitoring and prevention
• Third party, performing services in their own name through an independent consumer relationship, e.g., via consentNot applicable

 
We do not have actual knowledge that we sell personal information of consumers under the age of 16.
 

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